1.SHIPPING POLICY

• Free Shipping: Enjoy free shipping on all orders over $50. The free shipping offer is subject to our discretion, and we reserve the right to cancel it for items we find unreasonable to ship for free.

• Calculated Rates: Shipping fees are calculated based on the weight and destination of the package. These fees must be paid by the customer at the time of purchase.

• Daily Order Fulfilment: Orders are processed daily to ensure fast delivery.

• Same-Day Shipping: Place your order before 4 pm, and it will most likely be shipped the same day. We manage to ship 99% of such orders on the same day.

• Exceptions and Cancellations: We reserve the right to cancel orders that are not economical to ship for free, such as extremely heavy or awkwardly sized items. In such cases, we will offer you the option to pay for shipping.

• Package Pickup and Age Verification: Due to age verification requirements, packages will only be released to the individual named in the shipping details. The carrier will not hand over the package to anyone else. Ensure that you have valid identification to confirm your age at the time of pickup.

2.RETURN POLICY

• At HolySmoky Shoppe, we stand behind the quality of our products. For our valued customers who have made their purchases either through our online vape shop we offer a comprehensive 30-day replacement warranty on hardware.

  We are committed to ensuring your satisfaction with our products. It’s important to note that this warranty applies exclusively to the issues listed above. If you encounter any of these problems within 30 days of your purchase, please reach out to us for support and assistance.

  • 30-Day Return Period: We offer a 30-day return policy on unopened, unused products. To be eligible for a return, your item must be in its original packaging and in the same condition you received it.

  • Return Shipping: Customers are responsible for covering the cost of return shipping. Please ensure that you keep a record of your return shipment until you receive confirmation of your refund.

  • E-Liquid: All e-liquid purchases at Vapor Shoppe are final. These items are not eligible for returns, exchanges, or warranty claims. Variations in e-liquid consistency or taste may be due to steeping, exposure to heat or sunlight, or changes in device settings.

  • Tanks, Coils, and Pods: We offer a limited DOA warranty for atomizer tanks, coils, and pods. If these items fail to operate on their first use, we will provide a replacement. Returns must include all original packaging and components. Shipping costs for replacements are the responsibility of the customer.

  • Discontinued/Clearance Products: Discontinued and clearance items are final sale, except in cases of DOA. If a discontinued or clearance item is DOA, Vapor Shoppe will issue a full refund, excluding shipping costs, upon the item’s return. The customer is responsible for return shipping costs.

  • Warranty Exclusions: Please be aware that our warranty does not cover cosmetic damage, damage resulting from the use of non-Vapor Shoppe products or supplies, accidents, abuse, misuse, liquid contact, fire, or other external causes. Additionally, the warranty is void if damage is caused by services performed by anyone other than Vapor Shoppe authorized personnel.